Reputation Management

Online Reputation Management

Your online reputation can make or break your business. A stream of positive content and reviews can help you win new business over your competition. But damaging content, like bad reviews and press, can inhibit growth, tarnish credibility, and even harm your relationship with existing customers.

The Online Reputation Management team at Pivotal Metrics helps you maintain your brand’s integrity by controlling what people read about you online. Think of it as Digital PR: Our online reputation management system allows us to aggregate reviews, articles and posts about your company from all over the web, so that no damaging content goes unaddressed. We then work with you to address customers directly, and proactively manage your brand image and content from a single dashboard.

We thrive on building relationships and take great pride in the company we keep.

Social Media Intervention

We support more established brands and corporations through Digital PR. Our team of advisors and social media strategists leverage a mix of in-house systems, from online reputation management, to data aggregation and behavioral targeting, to control brand sentiment across the web and social channels, engage micro-influencers and happy customers, and reinforce a positive image for your brand.

In more severe cases, our crisis communications team can be utilized to address negative press through a formal release, or to remove damaging content from the web altogether. Established brands looking to boost PR initiatives and mitigate bad press can reach out to our crisis communications team here.